Refund Policy
for Codelent Technologies Pvt. Ltd.
At Codelent Technologies, we strive to deliver high-quality digital services including website development, software solutions, and digital marketing. We value client satisfaction and maintain transparency in our refund process.
General Policy
By purchasing our services, you agree to this Refund Policy. Since our services are digital and customized, refunds are handled based on the project stage and work completed.
A refund policy defines conditions and process for refund requests and timelines.
Eligibility for Refund
Refunds may be considered under the following conditions:
- If the project has not been started after payment confirmation
- If there is a failure to deliver services as agreed
- If the delivered work does not match the agreed scope (after revision attempts)
Non-Refundable Conditions
No refund will be issued in the following cases:
- Once the project has been completed and delivered
- If the client changes requirements midway
- Delay caused due to lack of communication from client side
- For digital marketing, SEO, or promotional services once started
Many digital services follow partial or no-refund models depending on work progress.
Partial Refunds
- If the project is partially completed, a proportional refund may be issued based on work done
- Design approvals or development milestones already completed will be deducted from the refund amount
Refund Process
To request a refund:
- Email us at contact@codelenttechnologies.com with project details
- Mention reason for refund request
- Our team will review and respond within 3–5 business days
Refund Timeline
- Approved refunds will be processed within 7–14 business days
- Amount will be credited via the original payment method
Standard refund timelines are usually defined clearly to manage expectations and trust.
Cancellation Policy
- Clients can request cancellation before project initiation for a full refund
- Once work has started, cancellation will be treated under partial refund terms
Revisions Instead of Refund
We strongly believe in client satisfaction. Instead of refunds, we offer:
- Free revisions (as per agreement)
- Issue resolution support
- Service adjustments where possible
Policy Updates
We reserve the right to update or modify this Refund Policy at any time without prior notice.
Contact Us
For any refund-related queries, contact us at:
📧 contact@codelenttechnologies.com